Last Updated: September 2024
At Soltix, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your data when you use our event ticketing platform (the "Platform"). By accessing or using Soltix, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information:
1.1. Personal Information
When you create an account, purchase a ticket, or engage with our Platform, we may collect:
- Name
- Email address
- Phone number
- Payment details (processed via third-party payment providers such as Stripe)
- Location information (for tax purposes)
1.2. Usage Information
We collect data on how you interact with our Platform, including:
- Device information: Type of device, operating system, and browser version.
- IP address
- Pages visited, links clicked, and features used.
- Event attendance and ticket purchases.
1.3. Cookies and Tracking Technologies
We use cookies and similar technologies to collect information about your activity on our Platform and improve the user experience. You can manage your cookie preferences in your browser settings, but some features may not function properly if cookies are disabled.
2. How We Use Your Information
We use your data to:
- Process transactions: Ensure that you can purchase and manage event tickets.
- Provide customer support: Respond to inquiries, troubleshoot issues, and offer assistance.
- Improve the Platform: Monitor and analyze usage patterns to improve our services and features.
- Communicate with you: Send you updates, notifications, and marketing messages (with your consent).
- Ensure compliance: Enforce our Terms and Conditions, investigate fraud, and comply with legal requirements.
- Personalize your experience: Tailor recommendations and event promotions based on your interests and previous purchases.
3. How We Share Your Information
We do not sell or rent your personal data. However, we may share your information in the following circumstances:
3.1. With Event Organizers
When you purchase a ticket, we share your basic information (name, email, etc.) with the Event Organizer for ticket validation and event management purposes.
3.2. With Service Providers
We may share data with third-party service providers who assist us with payment processing, event management, and customer support (e.g., Stripe, hosting services, analytics providers). These providers are obligated to protect your data and use it only for the services we contract them for.
3.3. For Legal Reasons
We may disclose your information if required by law, to respond to legal processes, or to protect the rights, property, or safety of Soltix, our users, or others.
4. How We Protect Your Information
We take the security of your personal data seriously. Soltix uses industry-standard security measures, including encryption, firewalls, and secure data storage, to protect your information. However, no method of data transmission over the internet or blockchain is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
Depending on your location, you may have certain rights regarding your personal data, including:
- Access: The right to request a copy of the personal data we hold about you.
- Correction: The right to request corrections to inaccurate or incomplete information.
- Deletion: The right to request that we delete your personal data (except when required by law to retain it).
- Restriction: The right to restrict or object to the processing of your data.
- Portability: The right to receive your data in a machine-readable format.
- To exercise any of these rights, please contact us at [Insert Contact Information]. We will respond to your request in accordance with applicable privacy laws.
6. Data Retention
We retain your personal data for as long as necessary to provide our services or as required by law. When your data is no longer needed, we will securely delete or anonymize it.
7. Children’s Privacy
Soltix is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
8. International Data Transfers
Soltix is based in [Insert Country/Region] and operates globally. If you are accessing our Platform from outside this region, your information may be transferred and processed in countries where data protection laws may differ from those in your location. We ensure that any such transfers comply with applicable legal standards.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the "Last Updated" date at the top of this policy. Continued use of our Platform after such updates constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
- Email: [email protected]
- Address: 163 Great George St, Charlottetown, PE C1A 4L1
- Phone: 902-626-9935
By using the Soltix Platform, you acknowledge and agree to the practices described in this Privacy Policy.